You want to complete your order, but it doesn’t go any further and you don’t know why?

Do you have a problem on the order page, e.g. with the selection of the payment method?

During the ordering process on Wackenbus.com you have to select a payment method, among other things. A shipping method is no longer required since 2019, as we no longer send paper tickets, but only work with a digital passenger list. Depending on the time of year and the country, Wackenbus.com may offer different payment methods. As soon as you select a payment method, you will be shown a short information text describing the selected payment method and also indicating whether we charge a separate fee for using the payment method.

Do you have a problem on the “Summary” page?

It is often overlooked that at the end of the order you have to check a box to agree to our terms and conditions and other provisions in order to submit an effective order. As soon as you have ticked this box, you can finalize the order by clicking on “Order with obligation to pay”.

Something is wrong with your order summary?

Before you submit a binding order, you should take a closer look at your order on the “Summary” page. If something is wrong, you can click on “Change” at the appropriate point and change the item again. If you have any questions, you can reach us at any time via our contact form.

Are you using an old browser? Then please switch!

Problems often occur with older web browsers during the ordering process. If you are using an old browser such as Internet Explorer 7 or older, we recommend that you switch to Mozilla Firefox or Google Chrome, for example, for general security reasons. These browsers also run wonderfully on old PCs!

Unfortunately, a bug in the Wackenbus store system can never be ruled out?

It cannot be ruled out that our store may contain an error due to an update which we are not yet aware of and which prevents you from successfully placing an order. In this case, we would definitely appreciate a photo of the screen including the address line that you send to contact@wackenbus.com. You are also welcome to call us on our hotline 4926918839400 so that we can help you quickly.