You did not receive an email after the order process?

If you have not received our order confirmation email within 5 minutes of placing your order, something has definitely gone wrong. We therefore ask you to contact us by telephone(02691-8839401), by e-mail to contact@wackenbus.com or via the contact form, or to try placing an order again. We will of course automatically sort out any resulting duplicate orders without any problems.

Other possible causes:

• • It is often possible that an e-mail from Wackenbus.com is recognized as spam due to personal settings or the overly sensitive spam filter of your e-mail provider. Simply check whether the e-mail from Wackenbus.com has ended up in your spam folder.It can also be helpful to create a filter for email addresses contact@wackenbus.com, shop@wackenbus.com, mitfahrer@wackenbus.com and newsletter@wackenbus.com (sometimes abbreviated to *@wackenbus.com for all emails from us) to prevent emails from these sender addresses from being recognized as spam.
  • Recently, we have frequently experienced the problem that customers of some free e-mail providers, above all web.de, can no longer receive e-mails because their mailbox is overflowing. For this reason, which you as a private e-mail user often don’t even notice, the automatic order confirmation e-mail from Wackenbus may not be received without you or us being informed. This is not a problem for Wackenbus.com, but we are only pointing this out as a precaution. Solution: Delete all your old emails, including in the spam and trash folders
  • Is it possible that you entered an incorrect e-mail address when ordering? Typing error? Solution: Simply place a new order with the correct e-mail address. We will automatically recognize this based on your data and cancel the old order automatically without you having to inform us.