General Terms and Conditions

en.wackenbus.com is a website  of the Rockfahrzentrale UG (haftungsbeschränkt)

The following general terms and conditions therefore apply as of: 01.08.2015 – Legal advice: The binding version is the german original version. This translation is just for your information about our rules. You will find the german current version here or in this PDF:

Download version of the currently valid General Terms and Conditions of Rockfahrzentrale as of 01.08.2015

Table of contents

A. General Terms and Conditions of Rockfahrzentrale UG (haftungsbeschränkt)

1 Scope of application

2 Conclusion of contract

4 Prices and terms of payment

5 Delivery and shipping conditions

6 Voluntary return option

7 Liability for defects

8 Applicable law

B. Customer information

1 Information on the identity of the seller

2 Information on the essential characteristics of the goods or services

3 Information on the conclusion of the contract

4 Information on payment and delivery

5 Information on the technical steps leading to the conclusion of the contract

6 Information on the storage of the contract text

7 Information about the technical means of recognizing and correcting input errors

8 Information on the languages available for the conclusion of the contract

A. General Terms and Conditions

1 Scope of application

1.1 These Terms and Conditions of “Rockfahrzentrale UG (haftungsbeschränkt)” (hereinafter referred to as “Seller”) shall apply to all contracts concluded between a consumer (hereinafter referred to as “Client”) and the Seller relating to all goods and services presented in the Seller’s online store. The inclusion of the Customer’s own terms and conditions is hereby objected to, unless otherwise agreed.

1.2 A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed primarily to their commercial or independent professional activity.

2 Conclusion of contract

2.1 The customer can submit the offer exclusively via the online store system integrated on the seller’s website. When placing an order via the online store system, the customer submits a legally binding contractual offer in relation to the goods and services contained in the shopping cart after entering their personal data and clicking the “Order with costs” button in the final step of the ordering process.

2.2 The seller grants a right of withdrawal from the purchase contract (right of cancellation), which the buyer can exercise within 7 days of the order date, provided that no payment has yet been received from the customer in one of the seller’s accounts. The right of withdrawal can be exercised by e-mail or telephone and is confirmed by an automatic e-mail from the store system.

2.3 The seller automatically accepts the customer’s offer through its store system, provided that an order confirmation is sent to the customer electronically by e-mail. The seller is entitled to refuse to accept the order. The seller has a 30-day right to withdraw from the acceptance of the order, in particular in the event of an inadvertent overbooking of an offered transportation service.

2.4 Order processing and contact are generally carried out by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is active, ready to receive and correct, so that the e-mails sent by the seller can be received at this address. In particular, if SPAM filters are used, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

3 Right of withdrawal

3.1 As the services offered in the online store are transfers to events and therefore transportation services, this service is excluded from the right of withdrawal in accordance with Section 312g (2) No. 9 BGB and can therefore only be withdrawn until the contract is concluded. For the benefit of the customer, an additional right of withdrawal is granted within 7 days of the order date (see also point 2.2).

3.2 If the purchased item is merely a bus ticket (ticket entitling the holder to use a transportation service), the customer is granted the right to sell it at any location at the maximum purchase price, provided that the new owner is notified to the seller. The ticket combination of a bus ticket and a festival ticket can only be sold in consultation with the seller.

3.3 Please also note any voluntary return options or travel cancellation insurance offered under point 6.

4 Prices and terms of payment

4.1 The prices quoted by the Seller are final prices and include, where shown, the statutory German value added tax. In the case of transportation services for end customers, VAT is not applicable in accordance with § 25 UStG. Any additional shipping costs and payment fees will be indicated separately in the respective product presentation in the offer.

4.2 For deliveries within Germany, the seller offers the following payment options, unless otherwise specified in the respective product presentation in the offer:

• • Prepayment by
    • Bank transfer (without additional payment fee)
    • PayPal (plus payment fee of 4% of the order value)
    • Sofortüberweisung.de (plus payment fee of 2% of the order value)
    • Credit card payment (plus payment fee of 4% of the order value)
    • Giropay (plus payment fee of 2% of the order value)
  • Further payment options may be offered depending on the item and time of year.

4.3 If shipping abroad is also offered for the respective item, the customer has the following payment options for deliveries abroad, unless otherwise specified in the respective product presentation in the offer:

• • The payment options from abroad correspond to those of point 4.2

For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).

4.4 Tickets will only be dispatched after receipt of payment (advance payment). Payment is therefore due immediately after conclusion of the contract. An agreement on advance payments and installment payments is possible after consultation with the seller. The tickets or goods will then be dispatched after full payment has been received. If payment is not made, the seller reserves the right to instruct a debt collection company or a lawyer to collect the outstanding amount after two reminders by e-mail, one attempt at contact by telephone and one reminder by post.

5 Delivery and shipping conditions

5.1 The delivery of the ticket takes place regularly either by shipping to the delivery address specified by the customer or by handover on departure. The delivery address specified in the seller’s checkout process shall be decisive for processing the transaction.

5.2 If the transport company returns the dispatched tickets to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful dispatch. This does not apply if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller had notified him of the service a reasonable time in advance.

6 Voluntary return option and travel cancellation insurance

6.1 The seller offers a limited contingent of an additionally bookable return option subject to a surcharge. Every buyer who books this option for a bus ticket is granted the right to return a purchased bus ticket including all additionally booked options (e.g. festival tickets) up to 42 days before the departure date of the booked transportation service.

6.1. 1 This voluntary return option does not limit the customer’s statutory rights, in particular under warranty or the statutory right of withdrawal, as set out in A. 3. of our GTC.

6.1.2 The take-back option can be booked in the respective store for selected products for an additional charge. In the event of a refund, a deductible of € 40.00 per bus ticket will be offset against the amount to be refunded. Payment fees or shipping costs paid will not be refunded.

6.1. 3 The use of the return option must be communicated to the seller by e-mail in good time up to 42 days before the departure date at the latest. Affected bus tickets must then be returned to the seller by registered mail within 3 working days. The date of the postmark shall apply. Refunds may be refused in the event of delays.

6.2 The seller offers a limited contingent of travel cancellation insurance that can be booked in addition to the products to be booked, which is subject to a surcharge and is insured via a third party. When booking this insurance, the buyer agrees that the personal data provided for the order will be forwarded to the insurer to the extent necessary. A corresponding insurance policy will be sent to the buyer either by e-mail or by post by the seller or the insurer itself.

6.2.1 In any case, the insurance conditions of the external insurer apply, which are made available to the customer via the store’s website before booking the option.

6.2. 2 If an insured event occurs, the settlement will be handled directly by the external insurer. The seller is not liable for problems with this third party.

7 Liability for defects

The statutory liability for defects shall apply.

8 Applicable law

8.1 The law of the Federal Republic of Germany shall apply to all legal relationships between the parties, to the exclusion of the laws on the international purchase of movable goods. In the case of consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.

8.2 If the customer acts as a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract shall be the seller’s place of business. The same applies if the customer does not have a general place of jurisdiction in Germany or the EU, or if his place of residence or habitual abode is unknown at the time the action is brought. The right to appeal to the court at another legal place of jurisdiction remains unaffected by this.

8.3 The contract language is German. A translation of pages in English serves only to provide foreign customers with more detailed information and is never binding!

8.4 Should individual provisions of this contract be ineffective or incomplete, the remaining provisions shall remain unaffected. Such an invalid provision shall be replaced by a legally permissible provision that corresponds to its economic purpose.

8.5 Your data will be stored and processed for the purpose of contract and invoice processing and will of course not be passed on to third parties, but will be treated confidentially. For information on blocking or deletion of your data, simply send an e-mail to info@rockfahrzentrale.de.

B. Customer information

1 Information on the identity of the seller

Rockfahrzentrale UG (limited liability)
represented by
Managing Director Robert Skiba
Registered office of the company:
An der Aacht 13
53518 Wimbach
Phone: 02691-8839401
Fax: 02691-8839409
E-mail: info@rockfahrzentrale.de and others

2 Information on the main features of the service

The essential features of the service are set out in the respective product description provided by the seller.

3 Information on the conclusion of the contract

The contract is concluded in accordance with Section A. 2 of the seller’s General Terms and Conditions.

4 Information on payment and delivery

Payment shall be made in accordance with Section A. 4 and delivery in accordance with Section A. 5 of the Seller’s General Terms and Conditions.

5 Information on the technical steps leading to the conclusion of the contract

The contract is concluded by offer and acceptance.

5.1 If the customer uses the seller’s online order form for his order, he submits his offer as follows:

5.1.1 On the seller’s goods offer page, the customer clicks on the “Add to shopping cart” button in the first step. A new page will then open showing the contents of the shopping cart.

5.1.2 The customer then clicks on the “Checkout” button in the second step, either directly or after adding further goods to the virtual shopping cart. If the customer has not yet registered and logged in, a new page will open. In an intermediate step, the customer must either register again and open a customer account, register for a guest order or log in if they are already registered as a customer. If he is already registered as a customer, he fills in the fields “Your e-mail address” and “Your password” and then clicks on the “Log in” button. If he is not yet registered as a customer, he clicks on the “Register now” button. They then click on the button to select whether they want to open a customer account or just place a guest order. He then fills out the form and clicks on the “Continue” button. A new page then opens, which displays the billing address and the delivery address and gives the option of editing the addresses or adding further addresses.

5.1.3 The customer now clicks on the “Continue” button in the third step, either directly or after editing or adding addresses.

5.1.4 A new page opens, on which the customer can select the desired payment method and shipping method by clicking on it in the fourth step.

5.1.5 In the fifth step, the customer clicks on the “Continue” button. A new page then opens, which summarizes the details of the order.

5.1.6 In the sixth step, the customer clicks on “I hereby accept the data protection provisions and general terms and conditions and confirm that I have read the following withdrawal policy” and any other conditions that may be product-dependent.

5.1.7 In the seventh step, the customer clicks on “Order with obligation to pay”.

5.2 Acceptance by the seller is in accordance with section A. 2.3 of the seller’s General Terms and Conditions (see above).

6 Information on the storage of the contract text

The contract text is stored by the seller and sent to the customer in text form (e.g. as a letter, fax, e-mail) together with these GTC and customer information after the order has been sent. However, the text of the contract can no longer be retrieved by the customer via the seller’s website after the order has been sent.

7 Information on the technical means of recognizing and correcting input errors

Before submitting a binding order, the customer can correct his entries at any time using the usual keyboard and mouse functions. In addition, all entries are displayed again in a confirmation window before the binding submission of the order and can also be corrected there using the usual keyboard and mouse functions.

8 Information on the languages available for the conclusion of the contract

The German and English languages are available for the conclusion of the contract. However, the translations in English are only intended for the convenience of foreign customers. Information in English is not binding, does not have to be up to date and has no legally binding effect.

Please have a look at the german version